Refunds & Returns

Please read our conditions if your order arrives late or spoiled.

• Once your item leaves our store, we cannot accept returns for any reason.
• If your order arrives spoiled or if you received the wrong product, you have 14 days from when you received your order to notify us of a refund or reship. Please note that we may ask for photo evidence of temperature taken of the  product ( if claiming product arrived warm) or photos of incorrect product. 
• If you choose to freeze your fish upon receipt to enjoy in the coming months, the order still follows under our original 14 day policy.
• Pre Order's for Copper River placed before May 20th, are not subject to refunds for price changes. Pre-Order prices ensures that you get 1st and 2nd run.

• All orders placed for Thanksgiving and the entire month of December (Christmas Eve, New Years Eve and special shipping dates included) follow our shippers own risk policy.

  SHIPPERS OWN RISK POLICY : shipper’s own risk, meaning no refunds are available. You may request a reshipment or store credit only. No exceptions are made for this policy. Wishing you a warm and wonderful holiday season!

• Delivery to businesses is at shippers own risk.
• If asking for Friday delivery please make sure your order is going to a residential address.
• Refunds will be given back on original form of payment.
• We are not responsible for incorrect addresses provided to us by the customer.
• Refunds cannot be given for shipments that do not make it to the recipient due to a bad address provided by the customer. 
  
  
• Gift Card Refunds: If you order was purchased with a gift card and a refund is needed, refund will go back onto the gift card.

 For our shipping policies, please click here. For your questions & inquiries, you can call us at:

 1-800-392-3474 or 206-622-5765