SEATTLE'S FRESHEST SEAFOOD SHIPPED TO YOUR DOOR

Est. 1911
Box

Shipping, Returns & Promotions

Straight answers about how we ship Seattle’s finest fresh seafood to your door — overnight.

Why fresh seafood can only ship overnight

Fresh wild-caught seafood — Copper River salmon, Pacific halibut, Dungeness crab, and everything else we ship from our Seattle location — has a strict 48-hour safety window from the time it leaves our facility. FedEx Priority Overnight and UPS Ground Overnight are the only methods that guarantee your seafood arrives safe, cold, and table-ready. This is a food safety requirement, not a pricing decision.

Overnight shipping costs — what you'll pay by region

King County, WA

Hometown Rate

UPS Ground Overnight

$10.00

Washington State

All WA zip codes

UPS Ground Overnight

$35.00 / Free over $300

Select OR & ID zip codes

UPS Ground Overnight

$35.00

Continental US (48 states)

FedEx Priority Overnight

$48.00 flat rate

Alaska & Hawaii

FedEx/UPS Overnight

$95.00 flat rate

Gift Packs & Bundles

Standard rates apply

FedEx/UPS Overnight

Free Shipping

Non-perishable / Pantry

FedEx 2-Day

FedEx 2-Day

P.O. Boxes

—

Cannot ship to P.O. boxes

Washington State, Oregon & Idaho ELIGIBLE FOR discounted overnight shipping

WA state residents and customers in qualifying Oregon and Idaho zip codes receive discounted UPS Ground Overnight shipping at $35.00 flat rate, applied automatically at checkout. Orders of $300 or more ship free — our standard threshold. We frequently run promotions that lower this minimum, so check the current offer at checkout.

Large quantity orders over 50 lbs: call 1-800-392-3474 for pricing before ordering.

When will my fresh seafood ship and arrive?

What days does Pure Food Fish Market ship fresh seafood?

We ship Monday through Thursday only. Orders placed by 10:00 AM Pacific Time ship same day. Orders after 1:00 PM ship the following business day. Orders after 10:00 AM Thursday ship Monday for Tuesday delivery. No Friday shipments — this prevents orders from sitting in a carrier facility over the weekend outside the 48-hour safety window.

What time will my overnight seafood delivery arrive?

FedEx Priority Overnight: typically by 5:00 PM. UPS Ground Overnight (WA/OR/ID): typically by 8:00 PM. We are not responsible for packages at business addresses not received before close of business.

Does FedEx deliver fresh seafood on Sundays or Mondays?

FedEx does not deliver on Sundays. If your order was delayed over a weekend, FedEx may deliver on Monday. We recommend scheduling delivery at least one to two days before your event.

Why is my desired delivery date unavailable?

Delivery date availability is dependent on many factors including carrier schedules, product inventory and order volume. In order to ensure you receive the freshest product available, all orders must be placed at least 24 hours before the shipment leaves our store. We do not ship on Fridays — this prevents orders from sitting in a carrier facility over the weekend outside the 48-hour safety window.

Is my fresh seafood still safe to eat if the delivery was delayed?

All orders are packed with non-toxic gel ice rated to maintain safe temperatures for up to 48 hours in transit. Gel ice thawing is completely normal. If your tracking shows a delay beyond 48 hours, call us at 1-800-392-3474 before opening the box.

Can Pure Food Fish Market deliver to Camano Island or the San Juan Islands?

Yes — we ship to Camano, Friday Harbor, Lopez, Shaw, and Orcas Islands. Ferry schedule changes are outside our control. Island orders are at the customer's own risk for timing.

How are non-perishable and pantry items shipped?

Non-perishable pantry items ship via FedEx 2-Day Shipping at a standard rate shown at checkout. These items do not require overnight shipping.

Address accuracy & delivery issues

What if I need to change my shipping address after placing my seafood order?

Contact us immediately. If a tracking number has not yet been assigned, we may update it at no charge. Once assigned, a $15 address change fee applies and a 1-day delay is likely. Packages reshipped to a corrected bad address are charged the full cost of a new shipment.

Will Pure Food Fish Market contact the gift recipient before delivery?

No. We do not contact recipients prior to delivery. If sending fresh seafood as a gift, ensure the recipient knows a package is coming and will be available to receive it.

Can I ship fresh seafood to an apartment building or gated community?

Yes, but include gate codes or building access info in your order notes. FedEx and UPS will leave the package at the nearest accessible point if they cannot reach your door. We are not responsible for delayed delivery due to missing access information.

Can I ship fresh seafood to my office or workplace?

Yes, but business deliveries are at shipper's own risk. FedEx delivers until 8:00 PM — we are not responsible if your order doesn't arrive before your business closes. For Friday deliveries or special occasions, ship to a residential address.

Can I ship fresh seafood to a P.O. Box?

No. FedEx and UPS do not deliver to P.O. Boxes. A full street address is required for all fresh seafood orders.

Incorrect addresses: your responsibility

We are not responsible for failed or delayed deliveries caused by incorrect addresses provided by the customer. Always include your full apartment, unit, or suite number. No refunds will be issued for orders that don't arrive due to a customer-provided incorrect address.

Weather delays & carrier disruptions

Once your package is with the carrier, weather is outside our control

We pack every order to the highest cold-chain standard and ship it on time. Once in the hands of FedEx or UPS, we cannot be held responsible for delays caused by inclement weather, natural events, or carrier advisements not to ship. Shipping refunds are not available for weather-delay orders.

My fresh seafood was delayed due to a FedEx weather hold — can I get a shipping refund?

No. Shipping refunds are not issued when delays are caused by carrier weather advisements. The carriers do not refund us on perishable shipments under weather holds. If your seafood arrived spoiled due to a carrier delay, contact us within 14 days with photo documentation and we will review your case individually.

Holiday & special occasion seafood orders

⚠️ Shippers Own Risk Policy — Thanksgiving, all of December & New Year's

All orders placed for Thanksgiving delivery and all orders placed during the entire month of December — including Christmas Eve, New Year's Eve, and all special holiday shipping dates — are fulfilled under our Shippers Own Risk policy. No cash or card refunds are available. We offer reshipping or store credit only. No exceptions.

I'm ordering fresh seafood for Thanksgiving or Christmas — what if it doesn't arrive in time?

Holiday carrier networks operate at maximum capacity. No cash or card refunds are issued for holiday-period orders. You may request a reshipment or store credit only. Order one to two days before your event, ship to a residential address, and ensure someone will be home. December refund claims must be submitted by January 3rd.

What if I ordered Dungeness crab in December and it can't be sourced?

If we are unable to source the product, you will receive a full refund to your original form of payment — the one exception to the December Shippers Own Risk policy, since a product never fulfilled cannot be subject to a shipping risk. Cracked shells on whole uncleaned Dungeness crab during transit are not covered.

How should I order fresh seafood as a gift or for a dinner party?

Schedule delivery for one to two days before your event. You can choose a specific delivery date during checkout. For gifts: enter the recipient's address and include a gift note in order notes. Give the recipient a heads-up so the package doesn't sit outside.

Questions about your shipment?

Call us at 1-800-392-3474 or 206-622-5765. We are Seattle’s original seafood family - with 4 generations of seafood expertise and over 115 years of experience, we stand behind every order we ship.

what to do if something goes wrong

Once an order leaves our Seattle facility, we cannot accept returns. If your fresh seafood arrives spoiled, damaged, or incorrect (aside from whole Dungeness cracked crab shells), you have 14 days from the date of receipt to notify us. After 14 days we cannot process a claim. Holiday orders (Thanksgiving and all of December) follow a separate policy — no cash refunds, reshipping or store credit only.

Standard refund & reship policy

Can I return a fresh seafood order?

We do not accept physical returns on fresh seafood. If there is a problem with your order, contact us within 14 days of receipt and we will make it right. We may request photo evidence of the product's condition, temperature reading, or packaging.

My fresh seafood arrived spoiled or I received the wrong product — what do I do?

Contact us within 14 days of delivery at 1-800-392-3474 or 206-622-5765. Approved refunds are issued to your original form of payment. Gift card orders refund back to the gift card. Important: if you choose to have your order reshipped due to a quality issue, that order is no longer eligible for a cash refund — reshipping and refunding are mutually exclusive.

I froze my fish when it arrived — can I still file a claim later?

The 14-day claim window runs from your original delivery date — not from the date you thaw the product. Please inspect your seafood for quality before freezing. A claim filed after you thaw fish that was frozen weeks ago cannot be processed.

Can I get a refund if my overnight seafood delivery was delayed by weather and arrived spoiled?

Shipping charge refunds are not available for orders delayed by carrier weather advisements. If your seafood arrived in poor condition due to a carrier delay, contact us within 14 days with photo documentation — we review these cases individually.

What if my seafood order didn't arrive because of a wrong address?

We are not responsible for failed deliveries caused by incorrect addresses provided by the customer. No refunds will be issued for orders that don't arrive due to a customer-provided bad address. If FedEx or UPS made the error, contact us immediately so we can file a carrier claim on your behalf.

What happens if my fresh seafood is delivered to a closed business?

Business deliveries are at shipper's own risk. FedEx and UPS deliver until 8:00 PM — we cannot issue refunds for orders delivered to a business address that were not received because the business was closed.

Why does the weight of my fresh seafood vary slightly from what I ordered?

Every piece of fresh seafood we ship is hand-cut by our fishmongers at Pike Place Market. Any weight variation will be within one-tenth of a pound of your ordered weight. We never shortchange an order intentionally.

What is Pure Food Fish Market's policy on Copper River salmon pre-orders and price changes?

Copper River salmon pre-orders placed before May 20th are not subject to refunds for price changes. Your pre-order price locks in 1st and 2nd run access — that price is guaranteed regardless of market changes after you order.

How will I receive my refund?

For security and fraud prevention purposes, any refunds must be issued back to the original form of payment used for the purchase. If you paid with a credit card, debit card, or another payment method, your refund will be returned to that same account whenever possible. This includes Gift Card transactions - if you redeem a gift card as a form of payment, the balance will be put back on the gift card if the order is eligible for a refund.

Holiday refund policy — overrides standard policy

⚠️ Thanksgiving & all of December: reshipping or store credit only — no cash refunds

For all Thanksgiving and December orders: the standard 14-day refund policy does not apply. These orders operate under our Shippers Own Risk policy — reshipping or store credit are the only available methods of reimbursement. No cash or card refunds under any circumstances. Any December refund claim must be submitted by January 3rd.

Does the holiday no-refund policy apply to Christmas Eve and New Year's Eve orders?

Yes. All orders placed on Christmas Eve, New Year's Eve, and all special holiday shipping dates within the December window fall under the Shippers Own Risk policy. No cash refunds — reshipping or store credit only, at our discretion.

Is there a refund exception for Dungeness crab orders in December?

Yes — one exception. If you order Dungeness crab in December and we are unable to source the product, you will receive a full refund to your original form of payment, since the product was never fulfilled. This is the only cash refund exception to the December own-risk policy.

Need help with a refund or reship?

Call us within 14 days of delivery at 1-800-392-3474 or 206-622-5765. Have your order number and a photo of the product ready to speed things up.

⚠️ SALE TERMS & CONDITIONS

Promotional codes are valid for qualifying online orders at freshseafood.com only and cannot be applied to phone or in-store orders. Offers cannot be stacked or combined with any other offer. Discounts are applied to the order subtotal, before tax and shipping costs. Exclusions apply.

How promotional codes work at FreshSeafood.com

Where can I use Pure Food Fish Market promotional codes?

Promotional codes are valid for qualifying online orders at FreshSeafood.com only. They cannot be used for phone orders placed directly with the market. Codes are single-use and non-transferable.

Can I stack or combine more than one promo code on a single order?

No. Only one promotional offer can be applied per order. Codes cannot be stacked, combined, or swapped. If you have two valid codes, choose the one with the higher value for your order.

Does a promo code discount apply to shipping costs and taxes?

No. Promotional discounts apply to the order subtotal only — the product cost before shipping and before taxes. The discount will not reduce your overnight shipping charge or any applicable tax.

Can I use a promotional code after the sale has ended?

No. All promotional codes are valid only during the advertised promotion period and cannot be applied retroactively to orders already placed. The expiration date is listed at the bottom of each promotional email.

I forgot to enter my promo code at checkout — can I still get the discount?

If the promotion period is still active when you contact us, you may be eligible to receive the discount as a gift card or store credit. Contact our customer service team as soon as possible. We cannot apply codes retroactively once a promotion has ended.

Which products are excluded from Pure Food Fish Market promotions?

Unless otherwise stated in the specific offer, the following are excluded from all promotions: Pantry items, Gift cards, Center-cut upcharges, Caviar, Copper River Salmon products, Some sampler packages. Additional exclusions may apply and will be noted in the specific offer details.

Free shipping & Washington state discount

WA State + qualifying OR & ID zip codes — automatic discounted shipping

Washington state residents and customers in qualifying Oregon and Idaho zip codes automatically receive discounted overnight shipping at $35.00 flat rate, applied at checkout based on your address — no code needed. Our standard free shipping threshold is $250, but we run frequent promotions that lower this minimum. Sign up for our emails and SMS for access to these exclusive promotions!

Questions about a promotion or discount?

Email Info@freshseafood.com or call 1-800-392-3474. Please have your order number and the promotional offer details available.

How Fresh Rewards points work

How do I earn Fresh Rewards points on seafood orders?

Pure Food Fish Market rewards 1 point for every dollar spent on qualifying online orders at FreshSeafood.com. Points post to your account within 30 days of purchase. Watch for bonus-point promotions announced via email throughout the year.

How much are my Fresh Rewards points worth? How much can I redeem at once?

Every 2,000 points earns a $20 reward, redeemable at FreshSeafood.com for online orders. You may redeem up to $80 per order (4 rewards). Points have no cash value and cannot be exchanged for cash.

Can I use Fresh Rewards points and a promotional code on the same order?

No. Fresh Rewards points cannot be combined with promotional codes or any other offer. You can use one or the other on a given order — choose whichever saves you more on that purchase.

Do Pure Food Fish Market Fresh Rewards points expire?

Yes. Points expire after 180 consecutive days of account inactivity (approximately 6 months). Account activity that resets the clock includes any online purchase, login, or content interaction at FreshSeafood.com.

Can I transfer my Fresh Rewards points to someone else or combine accounts?

No. Points are non-transferable and may not be given, shared, sold, or combined with points from another account under any circumstances.

Can I use Fresh Rewards points in-store or over the phone?

No. Fresh Seafood Rewards points are valid for online orders at FreshSeafood.com only. They cannot be used for in-store or phone purchases.

How do I check my Fresh Rewards points balance?

Sign in to your account at FreshSeafood.com and navigate to My Rewards — your current points balance and any available reward credits will be displayed there.

Account registration & sign-up

Do I need a FreshSeafood.com account to earn rewards on seafood orders?

Yes. You must be registered at FreshSeafood.com to earn and redeem points. Registration is completely free and takes less than a minute. Existing account holders are automatically enrolled in the Fresh Rewards program.

I subscribed to the Pure Food Fish Market email list but didn't receive sign-up points — why?

If you are an existing email subscriber, you are not eligible for additional new-subscriber points. If you are a genuine new subscriber, allow 24 to 48 hours for the activity to be recorded and points to appear in your account.

FreshSeafood.com reserves the right to modify, suspend, or cancel the Fresh Rewards program at any time. Points may be revoked if abuse of the program is suspected, at our sole discretion.

Rewards questions?

For all Fresh Rewards questions, please email Info@freshseafood.com. Email communication is significantly faster for resolving rewards-related issues.