General FAQs
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to view order history, track shipments, save shipping addresses, and access exclusive promotions.
How do I create an account?
Click the “My Account” or “Sign In” link at the top of the website. Choose “Create Account”, then enter your name, email address, and a secure password.
I forgot my password — how can I reset it?
Click “Forgot Password?” on the sign-in page and enter the email address associated with your account. You’ll receive a password reset link by email shortly.
How do I update my email address or password?
Log in to your account, go to “Account Settings”, and update your email or password from there. Don’t forget to save your changes!
Can I view my order history?
Yes! After signing in, click “Order History” in your account dashboard to see past and current orders, including tracking info.
How do I change my shipping address?
To update your shipping address, go to “Address Book” in your account. You can add, edit, or remove saved addresses anytime.
Note: If your order is already in process, please contact customer service immediately — changes may not be possible after shipping has begun.
How do I sign up for email offers and promotions?
You can sign up for our newsletter during checkout, through your account settings, or by scrolling to the bottom of our website and entering your email.
Is my account information secure?
Yes, we use industry-standard encryption and security practices to protect your personal information. You can learn more by visiting our Privacy Policy.
Can I delete my account?
If you wish to close your account, please contact our customer service team at support@freshseafood.com. We’ll process your request within a few business days.
REGISTER AN ACCOUNT:
CAN I USE REWARDS POINTS AT PURE FOOD FISH MARKET IN PIKE PLACE?
No, Fresh Seafood Rewards can be used for online sales at FreshSeafood.com only.
DO I NEED TO BE REGISTERED ON THE SITE TO EARN POINTS?
Yes. Account registration is quick and easy.
WHAT IF I ALREADY HAVE AN ACCOUNT?
Current FreshSeafood.com account holders will automatically be enrolled and start receiving the benefits of the Fresh Seafood Rewards program.
HOW LONG AFTER MY PURCHASE DO THE REWARD POINTS POST TO MY ACCOUNT?
FreshSeafood.com will post earned reward points within 30 days of purchasing. Points can be redeemed immediately as long as a rewards gift card is available in the cart
WHY DIDN’T I RECEIVE POINTS FOR SIGNING UP FOR EMAIL?
If you are already an email subscriber, you are not eligible for additional sign up points. If you are a new subscriber, it may take 24-48 hours until the activity is recorded and points are credited to your account.
CAN I SHARE MY POINTS?
FreshSeafood.com shoppers are not allowed to give, share, or combine their points. Points are non-transferrable.
DO MY POINTS EXPIRE?
Fresh Seafood Rewards points will expire if there is account inactivity for a period of 180 consecutive days. For the purposes of these Terms and Conditions, “account activity” means any purchases, downloading of content, uploading of content, or logging in. FreshSeafood.com will reasonably determine if an account is inactive at its sole discretion.
HOW DO I KNOW HOW MANY POINTS I HAVE?
Sign into your account and click My Rewards and your points balance will be displayed.
HOW MANY REWARD POINTS WILL I EARN ON MY PURCHASE?
FreshSeafood.com rewards 1 point for every dollar spent. On occasion, FreshSeafood.com may offer additional points on a particular product. You can hear about these special opportunities to buy through our email list.
EARNING & REDEEMING POINTS:
HOW DO I REGISTER FOR AN ACCOUNT?
Simply click on the word 'Register' at the very top of FreshSeafood.com and fill out the online form.
HOW DO I SIGN UP FOR THE EMAIL LIST?
There are three ways to sign-up:
1. Simply click on the words 'Email Sign-Up' at the very top of FreshSeafood.com and fill out the online form.
2. Visit our Facebook page here and click on the ‘eNews Sign-Up’ tab under the timeline cover image and input your email address.
3. Sign-in to your account with FreshSeafood.com using the ‘My Account’ button at the very top of FreshSeafood.com. Once in your account, select the ‘Edit’ hyperlink under ‘Newsletters’ and it will give you a checkbox to select to sign-up for our general email list.
PRODUCT REVIEWS:
HOW DO I REVIEW A PRODUCT?
We love to hear your feedback on our products. When you have feedback to share, please visit the product page for the particular product you’re looking to review, then click on the “Reviews” tab under the main product image. Your review will be passed along to our customer service team who will approve it. At that time, you will see your points in your account. Please note: we reserve the right to decline reviews at our own discretion if we feel they are derogatory, offensive, or use foul language. In an instance such as this, the points will not be dispersed.
REVIEW GUIDELINES:
To ensure that your review meets our criteria, all fields must be completed and an honest paragraph about the product itself must be included. We will not accept duplicate reviews or derogatory reviews about our products, as these issues should be taken up directly with our Customer Service team. Once you have submit your comments, we will assess the review and reward points to your account. Points will only be received if the review meets the criteria stated.
TERMS & CONDITIONS
FreshSeafood.com reserves the right to modify, suspend, or cancel the Rewards Program, without notice, for any conduct that we believe is in violation of acceptable usage of our Rewards program. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the program.
If the answer to your question is not included above, please email us at Info@freshseafood.com and our team will be in touch. We request that you do not call the market with questions pertaining to rewards – emailing will be the most efficient way to resolve rewards related issues.
Thank you and happy shopping!